FAQs

Our support team is available monday to friday, 9 am – 5 pm est. we handle inquiries related to products, orders, and the nikepig store only. we do not provide free gifts, personal discounts, or support unrelated to the store. thank you for understanding.

Once your order is fulfilled, tracking information will be sent to the email or phone number you provided at checkout. you can use this to track your order. if your delivery is delayed, you may also contact the carrier directly or reach out to us for assistance.

Yes, exchanges are available through our return portal, provided items are unworn and in their original packaging. return shipping costs apply unless you purchased optional return coverage at checkout.

We accept returns within 14 days (or 30 days if return coverage was purchased). items must be unworn and in original packaging. shipping fees are refunded only if the item is damaged or incorrect. use our return portal to start the process.

If you haven’t received your purchase confirmation email, it could be due to: 1. the email went to your spam or junk folder. 2. the email address entered was incorrect — please contact us to update it. 3. payment was not completed successfully; we’ll send you a link to retry payment if this happens. 4. your order is still being processed, and the warehouse is handling it.

Yes, delays may occur due to customs, postal services, or weather. if your order is delayed, we’ll notify you and update your delivery estimate. once shipped, orders cannot be modified, but we’re happy to provide tracking information.

First, check your tracking information and contact your local carrier. if the package is marked delivered but you have not received it, wait one business day and check your surroundings. if it is still missing after three days, contact our support team for assistance.

If your package is marked delivered but you haven’t received it: 1. check around your property—porches, garages, back doors, and ask neighbors. 2. confirm the delivery address and date on your tracking info. 3. contact usps customer service at +1 800-275-8777 with your tracking number to locate your package. 4. request delivery photos or gps coordinates if available. if you still can’t find it, contact us — we’re here to help track down your nikepig order.

Yes, we ship to most countries worldwide, except a few restricted by international agreements or shipping limitations. if shipping to your country is unavailable, you will be notified at checkout and the purchase will be blocked. for questions, contact support@nikepig.store.

Shipping costs are calculated at checkout based on weight, shipping method, destination, and fulfillment location. some items ship from international warehouses, which may slightly affect rates. we always strive to provide the best and most affordable shipping options.

If you entered your address incorrectly, contact us immediately at support@nikepig.store with your order number and the correct details. we cannot guarantee changes if the order has already started processing. once shipped, you must contact the courier to reroute the package. if returned due to an incorrect address, reshipment will require an additional shipping fee.

After placing your order, please allow 24–48 hours for processing. orders placed before 12 pm est typically ship the same day; orders placed after that ship within 24–48 hours. shipments may come from local or international warehouses, which may cause additional delays due to customs.

We apologize for any delay. orders are usually processed within 24–48 hours. shipping begins once the order leaves our warehouse. delays may occur due to stock availability or technical issues. international orders may take longer to ship. if your order remains unshipped or you’re unsure of its status, please contact our support team for help.

Size guidance is available on each product page. use the “find your size” tool by entering your measurements for a personalized recommendation. sizing may vary by style, cut, and fabric, so checking the guide ensures the best fit.

Our clothing is made from various natural and synthetic materials. each item includes care instructions on the website and garment label. general tips include: - washing: use mild detergent and follow label instructions. - drying: air dry when possible; avoid high heat. - ironing: use a pressing cloth and check fabric labels. - storage: hang structured items, fold knits, and store in a cool, dry place. proper care extends the life and appearance of your garments.

Mistakes can happen, but we’re committed to fixing them. if you receive an incorrect item, contact our support team immediately. we’ll assist with an exchange or refund, depending on stock and your preference.

All our items undergo strict quality control. if you receive a faulty product or find a defect after use, please contact us so we can assist you.

We apologize for the inconvenience. here’s what we can do: exchange for the correct item if in stock, exchange for a different item if the original is unavailable, or issue a refund if you prefer. reach out to our support team to start the process. your satisfaction is our priority.

If you notice an error in your shipping address after ordering, contact us immediately with the correct details (street, house number, etc.). ensure the address is verifiable on google maps to avoid delays. address changes can only be made within 24 hours of ordering due to fast processing times. we will do our best to update your address before shipment.

If your discount code isn’t working, it may be because the item is already discounted or on promotion, only one discount code can be applied per order, or discount codes cannot be combined. if you believe this is an error, please contact our customer service for assistance.